Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. Our vision is to create an internet that serves the needs of its users, first and foremost—with individual privacy and opt-in at the core. Our product is a virtual “cloak” that you use as you visit any website — Facebook, Amazon, etc. It lets you choose to share all, some, or none of your private information based on your personal preference. \n \n$30 - $40 an hourWe’re looking for experienced Support Specialists who can deliver exceptional service in a high-trust, high-impact environment. You’ll work directly with users who rely on us to protect their privacy and manage sensitive financial interactions securely,ensuring operational accuracy and regulatory compliance across the Cloaked Pay ecosystem. This is a full-time contractor position (approximately 40 hours per week) for support professionals who bring FinTech or payments experience and thrive in fast-moving, regulatory and technical environments. What You’ll Do -Provide expert-level support via phone, chat, and email, specializing in payment, verification, and account-related issues.-Troubleshoot complex billing, subscription, and transaction discrepancies with precision and empathy.-Collaborate closely with engineering, product, and risk teams to identify root causes and escalate bugs or system-level issues.-Review and resolve sensitive cases involving security, identity verification, or high-value customer accounts.-Maintain and improve Tier 3 workflows to enhance resolution efficiency and accuracy.-Document solutions, share learnings, and contribute to the continuous improvement of the support knowledge base.-Proactively spot trends and advocate for process or product changes that improve customer experience and reduce friction.-Provide Tier 2–3 support for card and transaction-related issues (declines, refunds, disputes, settlement delays).-Execute operational tasks tied to KYC (Know-Your-Customer) verification, suspicious transactions, chargebacks, collections, and reconciliation. -Collaborate with product and compliance teams to ensure responses meet regulatory and partner bank requirements.-Maintain accurate documentation for all escalations and operational actions. What We're Looking For -Extensive background in FinTech, banking, or payments-related customer support, with direct experience resolving complex billing or compliance issues (e.g., cardholder disputes, chargebacks, and refunds in line with network or partner-bank SLAs.)-Strong phone support and escalation-handling skills, with proven ability to de-escalate sensitive customer situations.-Excellent written and verbal communication; able to clearly explain technical and financial concepts to non-technical users.-Familiarity with tools such as Jira, Zendesk, Intercom, Stripe, or other payment gateways.-Strong problem-solving and analytical mindset — comfortable reviewing logs, dashboards, or transaction data to identify anomalies.-High discretion and professionalism when handling confidential or regulated customer information.-Ability to work independently and maintain high performance as a remote contractor, including occasional weekend shifts. Nice to Have -Prior experience with card issuing platforms (Patriot, Lithic, Marqeta, Galileo, Unit, etc.).-Experience supporting credit, prepaid, or charge card products.-Experience with identity verification, fraud prevention, or chargeback management.-Background in privacy tech, cybersecurity, or digital identity protection.-Prior work in a startup or scaling FinTech environment. What We Value -Precision and accountability — you take ownership of complex issues until fully resolved.-Empathy and patience when dealing with high-stakes customer concerns.-Collaboration across teams to ensure consistent user experiences and accurate resolutions.-Curiosity and continuous learning about emerging technologies in payments and privacy. \nWe are really excited about having you join our mission-driven team and help us build the future of online privacy! Our values Make the impossible, possibleMake it possible, quicklyMake it possible, respectfullyKeep consumer privacy paramount

Coordinates and tracks audit activities for the claims audit team. Ensures audit schedules, documentation, and reporting are completed accurately and on time. Your Impact Manage audit calendars and coordinate audit logistics. Collect, compile, and distribute audit results. Maintain audit records and track corrective actions. Support communication between auditors and claims departments. Successful Candidate Will Have High school diploma or Associate's degree; Bachelor's preferred. 2+ years of administrative or audit coordination experience. Strong organizational, communication, and time management skills. Proficiency in Microsoft Office, especially Excel and SharePoint. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $32,200 - $50,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for five years (2018-2022) and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: 32200 - 50000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers. Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions.

Learn more about applying for Travel Specialist, Associate - West Coast, Velocity Black (Remote) at Capital One